eBuzz - How Much is Too Much?

How Much is Too Much?

Apparently Comcast knows, and isn't telling. Last week consumeraffairs.com's Joseph Enoch reported that Comcast's "unlimited service" is, in fact, limited; but the company will not share with consumers what the magic number is. When it's crossed, however, a 12-month suspension of services goes into effect.

Enoch noted the following example: "Carriero received a phone call from Comcast in December 2006 warning him that if he didn't cut back on his usage, they were going to cut his service. When he contacted customer service to see what he could do, they had no idea what he was talking about and even suggested it was a prank call. One month later, he woke up to no Internet. When he called Comcast, they informed him he would be without service for 12 months."

Comcast spokesperson Charlie Douglas was contacted. "Douglas refused to reveal Comcast's bandwidth ceiling," notes Enoch, "and would not say on the record why they keep it a secret."

With more and more consumers downloading material from the Internet, it's probable that service providers should be establishing quotas on shared lines. But not telling customers that such a policy even exists - not to mention not sharing what said quota might be - seems unprofessional, to say the least. Those of us in the emarketing space should be aware of the problem, as the people affected may be trying to download something ... from our sites!

And that's our take on the news today!

Click here to return to eBuzz Archives